Thursday, December 31, 2009

PHP for Teens

PHP for Teens
| 300 pages | PDF | 7 MB |

Don't limit the functionality of your web site! If you're ready to create interactive, dynamic pages for your site, then PHP for Teens is ready to show you how. You don't need any experience with 
PHP to begin. You'll learn everything you need to know along the way.

The topics covered by PHP for Teens will get you up and running whether you're using a PC, a Mac®, or Linux®. You'll cover everything from basic design and introductory PHP concepts to variables, expressions, and operators. You'll also get a quick overview of HTML and PHP form design. Take control of your web site using the power of PHP!

Wednesday, December 30, 2009

Computer Music - January 2010

Computer Music - January 2010
PDF | 133 pages | 52.6 Mb | English

Computer Music's goal is to help its readers create great music with a PC or Mac. Each month find easy-to-follow tutorials for all sorts of music software, unbiased reviews of the latest products and answers to technical questions.

Tuesday, December 29, 2009

The Real MCTS SQL Server 2008 Exam 70-432 Prep Kit:

The Real MCTS SQL Server 2008 Exam 70-432 Prep Kit:
Database Implementation and Maintenance
696 pages | PDF | 7 Mb

SQL Server 2008 is the latest update to Microsoft's flagship database management system. This is the largest update since SQL Server 2005. SQL Server 2008 is a much more significant update than SQL Server 2005, because it brings increased ability to deliver data across more platforms, and thus many different types of devices. New functionality also allows for easy storage and retrieval of digitized images and video. These attributes address the recent explosion in the popularity of web-based video and server and desktop virtualization.

The Real MCTS SQL Server 2008 Exam 70-432 Prep Kit prepares readers for the Microsoft Certified Technology Specialist exam: SQL Server 2008, Implementation and Maintenance.

This is The 'Real' Microsoft Exam Prep Kit, and provides the reader with independent and unbiased exam tips and warnings everything they need to know to ensure certification success.
Authored by Mark Horninger, a nationally recognized leader in SQL Server with over 50 Microsoft certifications to his credit; Mark knows what it takes to successfully navigate Microsoft exams.
Complete study package offers Syngress proven pedagogy including practice exams via the book's companion site

Monday, December 28, 2009

Pro VB 2008 and the .NET 3.5 Platform

Pro VB 2008 and the .NET 3.5 Platform
| PDF | 1377 pages | 18,4 mb |

The book necessary for modern programmers. In detail programming the newest possibilities.NET 3.5 and language VB 2008, and also their sharing. The book in English as left literally one of these days and is not translated yet.

Saturday, December 26, 2009

Oracle Database 11g, A Beginner's Guide

Oracle Database 11g, A Beginner's Guide
| PDF | 432 pages | 3,6 mb

Master Oracle Database 11g fundamentals quickly and easily. Using self-paced tutorials, this book covers core database essentials, the role of the administrator, high availability, and large database features. Oracle Database 11g: A Beginner's Guide walks you, step by step, through database setup, administration, programming, backup, and recovery.

Thursday, December 24, 2009

The Real Citrix CCA Exam Preparation Kit: Prepare for XenApp 5.0

The Real Citrix CCA Exam Preparation Kit: Prepare for XenApp 5.0
672 pages | PDF | 5 Mb

The Citrix Certified Administrator (CCA) credential is the first tier of Citrix certification. The CCA is most often sought out by IT professionals whose networks employ Citrix virtualization technology, and for those IT professionals who are seeking a broad base of general network expertise. The number of CCAs is estimated at between 65 and 70K, up from 45,000 in 2003.

Citrix recently released a new version of its most popular product, XenApp (formerly Presentation Server). This new version is fully compatible with Windows Server 2008. To retain their CCA credential, all current CCAs will need to upgrade to the new software. This will be particularly important to those companies enrolled in Citrix partner programs, as current certification is a requirement of the program. When packaged with practice exams, this prep kit will offer an affordable, effective solution for CCA certification and re- certification.

*Complete exam-prep package includes full coverage of new XenApp 5.0 objectives
*Authored by a Citrix expert with hundreds of implementations to his credit
*This preparation kit can also be used as a reference guide for administrators who need to integrate XenApp 5.0 with their networks

Wednesday, December 23, 2009

PHP Team Development

PHP Team Development
|150 pages | PDF | 2.7 MB|

Easy and effective team work using MVC, agile development, source control, testing, bug tracking, and more
* Work more effectively as a team by breaking up complex PHP projects into manageable sub- parts
* Develop code that is much easier to maintain with source control, agile principles, and project tracking
* Apply techniques related to process models, collaboration among team members, and continuous long-term improvement
* A precise guide with examples to illustrate practical benefits In Detail

Given the nature of the business environment today, organizations that want to build value-added enterprise PHP applications need a team of PHP people rather than an individual.
You've got a team! What next? Customizing such applications to meet with organizational objectives and maintaining these applications over time can be quite a tedious task for your team with so many people involved.

In this book, you will explore how you can break up complex PHP projects into simple sub-parts that multiple team members can work on. The book highlights the use of the MVC pattern for separating concerns in the application and agile principles to deliver code that works.

You will learn to blend the simplicity and power of PHP with evolving software engineering principles and tools to easily develop code that is easy to maintain. With this book in hand, you know how to avoid getting muddled up while working in a team and achieve success on your project with effective team work.

What you will learn from this book?

* Reduce your development time by using MVC to break down complexity in PHP projects
* Effectively use PHP frameworks to achieve project success
* Master the concepts of effective collaboration, choosing the right process, and continuous long-term process improvement
* Apply agile methodologies and pick up the practices that best suit your project
* Catch and eliminate bugs early using source control and bug tracking tools Approach

This book looks into PHP projects mainly from an enterprise view. The author's experience enables him to give you an overall picture of PHP projects and discuss factors that contribute to project success in a clear and precise manner.

Each chapter focuses specifically on how the techniques covered will make team work easier. Examples (rather than abstract best practices) are used to illustrate the practical benefits.

Who this book is written for?

This book is for PHP developers who work in teams on complex PHP projects. With this book in hand, it is easy to discover the secrets of successful PHP projects that meet today's complex enterprise demands.

This book can also be useful for project managers who are looking to be successful with PHP projects. Those who are stakeholders in PHP projects, such as clients, or those who want to sponsor PHP projects, can also learn what to expect and how to deal with a PHP project team with this book.

Tuesday, December 22, 2009

MCAD/MCSD Training Guide (70-320):

MCAD/MCSD Training Guide (70-320):
Developing XML Web Services and Server Components
with Visual C#(TM) .NET and the .NET Framework

This certification exam measures the ability to develop and implement XML Web Services and server components using Visual C# and the Microsoft .NET Framework. This exam, released in September 2002, counts as a core credit toward the new MCAD (Microsoft Certified Application Developer) certification as well as a core credit toward the new MCSD .NET track. Readers preparing for this exam find our Training Guide series to be the most successful self-study tool in the market. This book is their one-stop shop because of its teaching methodology,
the accompanying PrepLogic testing software, and superior Web site support at

Monday, December 21, 2009

A Programmer's Guide to .NET

A Programmer's Guide to .NET

* Explains all of the significant parts of the Microsoft.NET framework -- not just one technology
* Contains practical examples showing how you can use .NET to create a variety of applications -- from console applications to XML web services
* Includes code examples written in VB.NET that can also be imported into other .NET languages
* Provides a comprehensive list of web resources in the appendix.

Friday, December 18, 2009

Layers Magazine -November/December 2009

Layers Magazine -November/December 2009
PDF | 113 pages | 34.4 Mb | English

Layers is digital photography and vector drawing magazine.

Thursday, December 17, 2009

Microsoft Windows 7 Your Way

Microsoft Windows 7 Your Way:
Speed Up and Customize Window
Want to make Windows 7 run faster, smarter, easier, better? Want to personalize Windows to look and act the way you want it to? Want to get more efficient and ditch all those Windows hassles? You don’t need a Ph.D in computer science or expensive upgrades. All you need is this book!

Michael Miller makes it easy to tweak Windows so it works just like you want it to–and runs smooth as silk for years to come. No extreme hacking required: These are simple, step-by-step techniques anyone can perform in minutes–even beginners!

- Customize Windows 7’s desktop for the way you work
- Strip out bloated, worthless software that slows your PC down
- Get your network running faster and more reliably
- Surf the Web more quickly and safely
- Improve performance and battery life on notebooks and netbooks
- Get more security with fewer annoyances
- Discover great free and cheap alternatives to Microsoft’s built-in software
- Fix Windows 7’s most aggravating problems
- And much more...

Michael Miller has written more than 100 non-fiction how-to books over the past 20 years, including Que’s Absolute Beginner’s Guide to Computer Basics, Speed It Up! A Non-Technical Guide for Speeding Up Slow Computers, and How Microsoft Windows Vista Works. His books have sold more than 1 million copies worldwide. He has earned a reputation for clearly explaining technical topics to non-technical readers and for offering useful real-world advice about complex topics.

Web-Centric Virtual Computer (VC) Operating Systems: Is it the Future?

Web-Centric Virtual Computer (VC) Operating Systems: Is it the Future?

The idea of a primarily cloud-centric OS is nothing revolutionary; the earliest examples date back to 1999. And although numerous other attempts at developing Web-centric OSes none up to this point have truly broken into the mainstream. But some current offerings present welcome alternatives to mainstream operating systems, packing in useful features and making it easier to access your online content.

Unlike a physical computer, your Virtual Computer (VC) is "hosted" in a professional data center somewhere in the Internet "cloud" and is accessible as a web page in any browser. You can run the entire VC from any Internet browser without the need to install any software or "sync" files. Just enter your username and password, and continue using your VC from exactly the state you last left it in. offers every person in the world a free Virtual Computer (VC). is simply pronounced "ghost", an acronym of Global hosted operating system (written with two dots because a URL (web address) must have dots!). The Virtual Computer includes almost everything you would have in a physical computer - a desktop, file storage (like a disk drive) and applications (apps). is revolutionizing personal computing by delivering to you a free Virtual Computer - personal computing in a web page, free of charge. For the first time in history, frees you from being tied to any one physical device - and frees you from the worries of installing software, backing up, and other administration.

Clurrently in beta, Cloudo is described as offering everyone a "free of charge computer" as it lets "every computer, in school, at work, at your friends' or even in the library" become your own. That is, Cloudo lets you log in to your user account from any location. Cloudo is also reasonably flexible: you can skin the user interface (UI), and developers can also develop their own applications for the platform.

Cloudo is expected to officially launch next year, but you can try the beta right now for free.


Now at version 4.0, Glide, included in our list of the Top 100 products of 2009, syncs your online desktop to your mobile device, allowing for a fairly constant connection to your data.

This Flash-based Web desktop supports multiple users, just like your home PC, and offers an impressive 20GB's of cloud storage, all without any ads.


A project which started in the summer of 2008, Jolicloud is currently an invitation-only affair. Jolicloud is targeted specifically at netbooks, much like Chrome OS will be. A wide range of compatible devices can be found on the Jolicloud website, and the list is growing.

The idea behind Jolicloud is to create a more "organic" OS, removing the need for costly software with Web alternatives.

You can follow Jolicloud's progress on Twitter.


EyeOS is one of the most established cloud-centric OSes, having been around since 2005. Since its launch the open-source cloud computing OS has gone on to gain support from various companies and organizations
as users.

With a wide range of bundled software--including office software and a development environment--EyeOS is a great alternative to Chrome OS. You can try it now here.


We're not to sure what Microsoft would make of this one. Powered by Silverlight, Windows4All mimics the desktop environment of Windows 7.

Offering many of the basic programs that ship with the real deal, such as Paint, Notepad and Solitaire, Windows4All is more of an experiment rather than a legitimate Web OS. Either way it still makes for an interesting in-browser experience.

This makes up just a few of the currently available web-OS'. If you try any or are using any, then be sure leave your recommendations and comments below!

Tuesday, December 15, 2009

Microsoft Silverlight 3: A Beginner's Guide

Microsoft Silverlight 3: A Beginner's Guide
| 2009 | 288 pages | PDF | 6,1 MB

Essential Skills Made Easy!
This hands-on guide prepares software developers to create next-generation Web and Windows applications using Microsoft Silverlight--the new technology that extends the .NET Framework to the client. The book covers Microsoft Silverlight 2.0, the .NET Framework 3.5, and prerequisite technologies. You will learn to use Silverlight to stream multimedia content across the Web, create dynamic, data-driven Silverlight applications, and implement security.

Sunday, December 13, 2009

Computer Music - December 2009

Computer Music - December 2009
PDF | 133 pages | 56.9 Mb | English

Computer Music's goal is to help its readers create great music with a PC or Mac. Each month find easy-to-follow tutorials for all sorts of music software, unbiased reviews of the latest products and answers to technical questions.

Friday, December 11, 2009

Oracle Database Foundations:

Oracle Database Foundations:
Technology Fundamentals for IT Success
 CHM | 349 pages | 10,5 mb

Before embarking on a career as an Oracle DBA, you need a solid understanding of database administration and SQL programming fundamentals, and that's exactly what this book provides. Oracle Database Foundations assumes no prior knowledge of databases and provides a comprehensive introduction to the major topics involved, explaining the fundamentals of database administration in simple terms with tangible examples. Aspiring database administrators will enjoy this book's straightforward approach and abundance of valuable information.

Thursday, December 10, 2009

Teach Yourself Visually Windows 7

Teach Yourself Visually Windows 7
A practical guide for visual learners who are eager to get started with Windows 7

Windows 7 is Microsoft's highly anticipated operating system used by millions of people around the world. If you're a visual learner and are new to Windows 7, then this book is an ideal introduction to the new features of this operating system. Seasoned author Paul McFedries walks you through the basics and beyond of Windows 7 in a straightforward manner.

You'll discover how to install and repair programs, maintain your system, set up password- protected accounts, load images from a digital camera, play music and other media files, secure Internet and e-mail accounts, and much more. More than 150 tasks are accompanied by full-color screen shots as they guide you to becoming a confident user of Windows 7.
- Experienced author Paul McFedries walks you through Microsoft's eagerly awaited new operating system: Windows 7
- Clear and succinct explanations, step-by-step instructions, and full-color screen shots take you through the newest features of Windows 7
- More than 150 Windows 7 tasks show you the basics and beyond, including installing and repairing programs, maintaining your system, loading images from a digital camera, and more
This book is essential if you are a visual learner who is enthusiastic about diving in and exploring all that Windows 7 has to offer!

Wednesday, December 9, 2009

CompTIA Security+ Deluxe Study Guide

CompTIA Security+ Deluxe Study Guide

CompTIA Security+ Deluxe Study Guide gives you complete coverage of the Security+ exam objectives with clear and concise information on crucial security topics. Learn from practical examples and insights drawn from real-world experience and review your newly acquired knowledge with cutting-edge exam preparation software, including a test engine and electronic flashcards. Find authoritative coverage of key topics like general security concepts, communication security, infrastructure security, the basics of cryptography and operational and organizational security. The Deluxe edition contains a bonus exam, special Security Administrators’ Troubleshooting Guide appendix, and 100 pages of additional hands-on exercises.

From the Back Cover
Deluxe Edition of our top-selling CompTIA Security+ Study Guide
Prepare for CompTIA's new Security+ exam (SY0-201) with this Deluxe Edition of Sybex's popular CompTIA Security+ Study Guide. In addition to comprehensive coverage of exam essentials, the Deluxe Edition includes over one hundred additional pages of hands-on exercises, four practice exams, a list of useful acronyms any security professional should be familiar with, and a valuable Security Administrator's Troubleshooting Guide. Start your Security+ preparation today with:
Full coverage of all exam objectives in a systematic approach, so you can be confident you're getting the instruction you need for the exam
More than one hundred extra pages of practical, hands-on exercises to reinforce critical skills
A valuable Security Administrator's Troubleshooting Guide you can use in the field
Real-world scenarios that put what you've learned in the context of actual job roles
Four complete practice exams as well as challenging review questions to prepare you for exam day
Exam Essentials, a key feature in each chapter that identifies critical areas you must become proficient in before taking the exam
A handy tear card that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep objective by objective
Look inside for complete coverage of all exam objectives.See all Editorial Reviews

Tuesday, December 8, 2009

Python Pocket Reference

Python Pocket Reference
Mark Lutz | 2009 | 208 pages | PDF | 1.4 MB

This is the book to reach for when you're coding on the fly and need an answer now. It's an easy-to-use reference to the core language, with descriptions of commonly used modules and toolkits, and a guide to recent changes, new features, and upgraded built-ins -- all updated to cover Python 3.x as well as version 2.6. You'll also quickly find exactly what you need with the handy index.
Written by Mark Lutz, who is widely recognized as today's leading Python trainer, Python Pocket Reference, Fourth Edition, is the perfect companion to O'Reilly's classic Python tutorials, Learning Python and Programming Python.

Monday, December 7, 2009

iPhone Life - Vol.2 No.1 (2009)

iPhone Life - Vol.2 No.1 (2009)
PDF | 107 pages | 50.2 Mb | English

iPhone Life magazine is chockd full of news, reviews, and tips for both consumers and enterprise users.

Saturday, December 5, 2009

Hacking Windows Vista

Hacking Windows Vista

Vista is the most radical revamping of Windows since 1995. However, along with all the fantastic improvements, there are a couple of things that likely drive you up the wall. Don’t worry, though—just join forces with author Steve Sinchak and you’ll end up feeling as though Microsoft designed Vista just for you! He shows you how to tweak logon screen settings, build custom Sidebar gadgets, personalize Aero Glass with themes and visual styles, turn your PC into an HDTV media center, fine-tune your firewall, and more.

Check whether your Pc is infected with virus

Check whether your Pc is infected with virus

This is a very old trick, however I am sharing this with you, and it may be of useful for those who are not aware of this.

This is a basic check to determine whether your system is infected with any kind of virus or not

Step 1- go to start-run-command
( type only the letters & dots in Bold)

Step 2- type cd.. (notice the two dots) and press enter
Step 3- type cd.. (again) and press enter

Step 4- type (cd windows) and press enter

Step 5- type (cd system32) and press enter

Step 6- type (setup) and enter

If you get that message,

then you have to switch to the control panel to install components and systems composition

Then that means your pc is clean.

The idea here is to see whether the (setup)file which is located within (system32)is shut down or open. When your PC is infected the setup file will be shut down, and open when your PC is not infected, as most viruses will shut down all system.exe extensions.

Good Luck

Friday, December 4, 2009

Sams Teach Yourself ASP.NET in 24 Hours Complete Starter Kit

Sams Teach Yourself ASP.NET in 24 Hours Complete Starter Kit
Que | Scott Mitchell | Englisch | Pages: 624 | 2003 | ISBN 0672325438 | DJVU | 41 MB

Sams Teach Yourself ASP.NET in 24 Hours Complete Starte Kit provides the unbeatable combination of well-known author and prgrammer Scott Mitchell and Sams’ best-selling series. This book teaches non-programmers how to utilize the powerful built-in ASP.NET controls while using the free Web authoring toold created by Microsoft–Web Matrix. The barrier to entry for this book is very low. Readers need only have Windows 2000 (Professional) or Windows XP. All the other necessary tools are provided on the accompanying CD.

Thursday, December 3, 2009

User-Centered Web Design

User-Centered Web Design

(Pearson Education) Offers wisdom on the interface design process, questioning the purpose and usefulness of some commonly used methods. Offers exercises that promote creativity and the development of user-centered solutions. Designed to offer the reader a personal Web design workshop. Color screen shots and illustrations. Softcover.

Wednesday, December 2, 2009

Windows 7 Pocket Handbook

Windows 7 Pocket Handbook
Learn the basics of Windows 7 and apply them to customize your PC and work more efficiently. More than 300 pages of tip, secrets and techniques enabling you to use Windows 7 faster and easier.

Monday, November 30, 2009

Sunday Telegraph -November 29 2009

Sunday Telegraph -November 29 2009
Britains's Best Selling Quality Daily
28 MB | PDF | 58 Pages | English

VoIP Hacks: Tips & Tools for Internet Telephony

VoIP Hacks: Tips & Tools for Internet Telephony
O'Reilly Media | ISBN: 0596101333 | December 1, 2005 | CHM | 306 pages | 6 MB

Voice over Internet Protocol (VoIP) is gaining a lot of attention these days, as more companies and individuals switch from standard telephone service to phone service via the Internet. The reason is simple: A single network to carry voice and data is easier to scale, maintain, and administer. As an added bonus, it's also cheaper, because VoIP is free of the endless government regulations and tariffs imposed upon phone companies.

VoIP is simply overflowing with hack potential, and "VoIP Hacks" is the practical guide from O'Reilly that presents these possibilities to you. It provides dozens of hands-on projects
for building a VoIP network, showing you how to tweak and customize a multitude of exciting things to get the job done. Along the way, you'll also learn which standards and practices
work best for your particular environment. Among the quick and clever solutions showcased in the book are those for:

gauging VoIP readiness on an enterprise network
using SIP, H.323, and other signaling specifications
providing low-layer security in a VoIP environment
employing IP hardphones, analog telephone adapters, and softPBX servers dealing with and avoiding the most common VoIP deployment mistakes
In reality, "VoIP Hacks" contains only a small subset of VoIP knowledge-enough to serve as an introduction to the world of VoIP and teach you how to use it to save money, be more productive, or just impress your friends. If you love to tinker and optimize, this is the one technology, and the one book, you must investigate.

Sunday, November 29, 2009

Microsoft Certified Application Specialist Study Guide

Microsoft Certified Application Specialist Study Guide:
2007 Microsoft Office System Edition

Demonstrate your expertise with the 2007 Microsoft Office system! This comprehensive study guide covers all the Microsoft Certified Application Specialist exams for Microsoft Office,
including Word 2007, Excel 2007, Outlook 2007, PowerPoint 2007, and Access 2007. For each exam, you ll build the skills and knowledge measured by its objectives through a series of step-by-step exercises, practice questions, and real-world scenarios. Easy-to-follow screen shots and explanations bring key concepts to life and expertly guide you through the material.

Saturday, November 28, 2009

The Week - 28 November 2009

The Week - 28 November 2009
PDF | 57 pages | 18.8 Mb | English

The Week, a weekly news magazine in the UK

Wednesday, November 25, 2009

C++ How To Program - 5th Edition

C ++ How To Program - 5th Edition

With over 250,000 sold, Harvey and Paul Deitel's C++ How to Program is the world's best-selling introduction to C++ programming. Now, this classic has been thoroughly updated! The Deitels' groundbreaking How to Program series offers unparalleled breadth and depth of programming concepts and intermediate-level topics for further study.

The books in this series feature hundreds of complete, working programs with thousands of lines of code. Deitels' C++ How to Program is the most comprehensive, practical introduction to C++ ever published-with hundreds of hands-on exercises, roughly 250 complete programs written and documented for easy learning, and exceptional insight into good programming practices, maximizing performance, avoiding errors, debugging, and testing. The updated Fifth Edition now includes a new early classes pedagogy-classes and objects are introduced in Chapter 3 and used throughout the book as appropriate. A valuable reference for programmers and anyone interested in learning the C++ programming language and object-oriented development in C++.

Daily Telegraph -November 25, 2009

Daily Telegraph -November 25, 2009
Britain's Best Selling Quality Daily
27 MB | PDF | Retail | 38 Pages | english

Tuesday, November 24, 2009

Computer Music Magazine -November 2009

Computer Music Magazine -November 2009
English | 132 pages | PDF | 55.00 Mb

Computer Music is the complete guide to making music with a computer. There are millions of potential musicians out there and this magazine will help them get the right software and
hardware and show them how to use it. Technology is now at a stage where computer users can complete virtually every musical task in the computer domain. This magazine enables computer owners to develop their musical interest and expertise.
EDITORIAL FEATURES: Extensive interactive tutorials, in-depth product reviews, glossaries, frequently asked questions, interviews with games musicians, integrated DVD-ROM, film music composers and pop personalities. There are also major news reports and detailed Internet features in every issue.

Computer Music Magazine - October 2009

Computer Music Magazine - October 2009
English | Scan to PDF | 105 Pages | 73.5Mb

Computer Music is the complete guide to making music with a computer. There are millions of potential musicians out there and this magazine will help them get the right software and
hardware and show them how to use it. Technology is now at a stage where computer users can complete virtually every musical task in the computer domain. This magazine enables computer owners to develop their musical interest and expertise.
EDITORIAL FEATURES: Extensive interactive tutorials, in-depth product reviews, glossaries, frequently asked questions, interviews with games musicians, integrated DVD-ROM, film music composers and pop personalities. There are also major news reports and detailed Internet features in every issue.

Monday, November 23, 2009

Help Desk 100 Success Secrets

Help Desk 100 Success Secrets
Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much more

There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins
and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and
those we come across in forums, our consultancy and education programs. It tells you exactly
how to deal with those questions, with tips that have never before been offered in print:.

This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk: AdvantagesThat Help Desk LAN Analysts, PC Technicians Can Do For Your Business, An Introduction to the listening Processes Help Desk Program, Another Name for Desk Help software, Applying Helpdesk Applications, Being a Helpdesk Supervisor, Benefits of Software Help Desk, Computer Call Center Help Desk Coping With the Demands of the Call Center Generation, Computer Help Desk in a Call Center Environment, Customer Service Help Desk - Pointers to Delivering World Class Customer Service, Defining Help Desk Customer Service, Delivering Solutions Through Microsoft Helpdesk Remote Assistance, Do I Need a Help Desk PC Technician?, Do I Qualify as a Call Center Help Desk Agent?, Do I Qualify as a Help Desk Administrator?, Each Level of Support Help Desk Procedures, Entry-Level Helpdesk Computer:

Daily Telegraph -November 23, 2009

Daily Telegraph -November 23, 2009
Britains's Best Selling Quality Daily
17 MB | PDF | Retail | 36 Pages | english

Sunday, November 22, 2009

Excel 2007 VBA Macro Programming

Excel 2007 VBA Macro Programming
Develop custom Excel VBA macros

Perfect for power users, this practical resource reveals how to maximize the features and functionality of Excel 2007. You'll get in-depth details on Excel VBA programming and application development followed by 21 real-world projects--complete with source code--that show you how to set up specific subroutines and functions. The book then explains how to
include the subroutines in the Excel menu system and transform a set of interrelated VBA macros into an Excel add-in package. Create your own Excel 2007 VBA macros right away with help from this hands-on guide.

Excel 2007 VBA Macro Programming shows you how to:
Write and debug VBA code
Create custom dialog boxes and buttons
Maximize the Excel object model
Write code to interact with a database
Add functionality to your programs with API calls
Insert class modules
Develop custom menus for the Ribbon
Animate objects in Excel
Create and manipulate Pivot Tables in VBA
Expand calculation and search functions
Create full-fledged Excel add-ins
Use VBA to work with XML files

Friday, November 20, 2009

PC Magazine: Office 2007 Solutions

PC Magazine: Office 2007 Solutions
PDF | 456 pages | 15.68 MB

Office 2007 is packed with features that will make you more productive both at work and at home. Who better than PC Magazine to show you all the secrets and solutions? From the safest and easiest way to install Office 2007 to keeping it up to date, using Office to create Web pages, and integrating with Vista, here's what you need on all six applications—from the people you trust to be your own personal tech support team.

Thursday, November 19, 2009

Things You should Know about Windows 7

Things You should Know about Windows 7

We can confidently say that Windows 7 is a step ahead, a step toward the future, and what IT professionals really need to know about Windows 7 (that you might not already know) are these nine things:

  1. Using the Deployment Image Servicing and Management tool
  2. Using the Problem Steps Recorder
  3. How BranchCache works
  4. How DirectAccess works
  5. What the options are for PowerShell 2.0
  6. How PowerShell scripts can be used to replace other scripts
  7. How Windows Remote Management (WinRM) works with PowerShell
  8. How remote administration tools are changing
  9. What the options are for virtual hard disks

Everything else is icing on the cake, with two notable exceptions: application-compatibility options and virtualization options using Windows XP mode. I’d add related discussions, but these are things I cover in my article “Can’t We All Just Get Along?” Let’s skip the razzle dazzle and dig right in to each feature:

Deployment Image Servicing and Management Tool

Being able to work with both live operating systems and offline images makes Deployment Image Servicing and Management (DISM) one of the most valuable new administrative tools available in Windows 7. With offline images, IT professionals can use DISM to mount and unmount Windows 7 images stored in Windows Image (.WIM) files or Virtual Hard Disk (.VHD) files. Once images are mounted, IT professionals can use DISM to:

  • Enumerate packages, features and drivers
  • Add or remove packages, features and drivers
  • Display information about installed MSI applications and installed MSP patches
  • Upgrade Windows 7 to a higher edition
  • Manage product keys, default languages and locale settings

Although DISM is primarily for working with offline and mounted images, IT professionals can use DISM to service online images of Windows operating systems as well. With live operating systems, use DISM to:

  • Display information about installed features, drivers and packages
  • Enable or disable Windows features
  • Display information about the currently installed edition of Windows
  • Display regional and language information and more

DISM ships with Professional, Enterprise and Ultimate editions.

Using the Problem Steps Recorder

Sure, DISM is great for IT professionals, but what about tools that can help solve problems users may be experiencing? Well, Windows 7 includes many built-in troubleshooters that can help users diagnose and resolve problems on their own. For example, users can click the Troubleshooting link in Action Center to display all available troubleshooters and then click the troubleshooter that they want to use.

When the troubleshooter starts, the user follows a series of prompts and by default, any suggested fixes can be applied automatically. If a problem cannot be resolved automatically, IT professionals may want the user to send a troubleshooting report. To automate this process, Windows 7 includes the Problem Steps Recorder (PSR). This feature can capture step-by-step details related to the exact problem a user is having so that the support staff can more easily diagnose and resolve the issue. The basic approach works like this:

  1. The user starts PSR and turns on the recording feature.
  2. The user performs the action that isn’t working correctly.
  3. Screen captures for all the user steps are recorded automatically.
  4. The user stops recording and is prompted to saved the recorded information.
  5. The user sends the report containing the screen captures to a support technician.

As the report contains a fairly complete record of the problem, the support technician is more likely to be able to diagnose and resolve the problem—all without requiring the technician to access the user’s computer for the initial troubleshooting.

BranchCache Power Primer

Windows BranchCache makes life easier and faster for users in branch offices who get documents and other types of files from centralized servers. With BranchCache, desktop computers in a branch office can get files from a local cache rather than having to retrieve files from remote servers. Branch caching works with files that are transferred using Server Message Block (SMB) and Hypertext Transfer Protocol (HTTP), allowing files transferred from internal file servers and intranet Web servers to be cached.

Branch caching can be configured in one of two ways:

  • Distributed cache mode When you use distributed cache mode, desktop computers running Windows 7 host distributed file caches for other computers at the branch office. A branch server is not needed because each local computer caches and sends out files.
  • Hosted cache mode When you use hosted cache mode, a server running Windows Server 2008 R2 and located in the branch office hosts the local file cache. The server caches files and sends them to clients.

BranchCache can dramatically improve response times and dramatically reduce transfer times for documents, Web pages and multimedia content. For clients, you configure BranchCache through Group Policy.

DirectAccess Power Primer

Windows DirectAccess allows users to use their computer at home or away from the office exactly as they do at work. Not only are users seamlessly connected to the corporate network anytime they have Internet access, every user request for corporate resources also is securely directed to the corporate network without requiring users to connect to a Virtual Private Network (VPN).

DirectAccess takes advantage of IPv6 and IPsec to provide a secure network infrastructure. Both computers and users are authenticated before they can access the corporate network. IPsec is used to encrypt communications across the Internet. IT professionals can control which resources users can access, whether only traffic destined for the corporate network goes through the DirectAccess server or all Internet and intranet traffic goes through the DirectAccess server. IT professionals can configure network traffic routing using the Route All Traffic Through The Internal Network policy under Administrative Templates\Network\Network Connections.

DirectAccess relies on Internet Protocol version 6 (IPv6) for end-to-end connectivity. By default, applications that only use IPv4 cannot be reached by DirectAccess clients. However, IPv6-capable applications can reach IPv4-only resources on an intranet using an IPv6/IPv4 translation device. DirectAccess implementation requires an Intra-Site Automatic Tunnel Addressing Protocol-based IPv6 infrastructure, which IT professionals can configure and set up using the DirectAccess Setup Wizard.

60-Second Tour of PowerShell 2.0, Scripts, Tools and WinRM

Windows PowerShell extends the command line by creating a command shell that has a shell/scripting language loosely based on C# and an object model based on the Microsoft .NET Framework. Both 32-bit and 64-bit environments are available, in addition to a graphical environment called the PowerShell Integrated Scripting Environment (ISE).

IT professionals can use PowerShell to more easily configure user computers. With PowerShell and the Add-Computer cmdlet, adding a computer to a domain becomes a one-step process. Ditto for creating system restore checkpoints before modifying a computer. Simply enter “checkpoint-computer” followed by a description string. Powerful, simple and definitely cool.

But one of the coolest treats is the ability to use PowerShell scripts in Group Policy. This allows you to replace other types of scripts for logon, logoff, startup and shutdown with PowerShell scripts.

If PowerShell 2.0 is a big daddy in Windows 7, Windows Remote Management (WinRM) service is the lesser-known (but equally important) stepchild. To remotely manage computers via PowerShell, you need to ensure WinRM is properly configured. Not only are PowerShell and WinRM used for remote management from a PowerShell prompt, they also are used for remote management with Microsoft Management Consoles (MMCs).

Virtual Hard Disk Power Primer

The .VHD file format allows you to create a virtual hard disk (VHD) that is encapsulated in a single file and can be used to host native file systems and support standard disk operations. In Windows 7, you can use Disk Management and DiskPart to create and manage VHDs. Once you’ve created a VHD, you can copy it to other computers.

Creating and attaching a VHD makes it appear to be a partition on the computer, almost as if you attached a USB external drive. IT professionals can configure computers running Windows 7 to boot from a VHD as well. To do this, you need a Windows Image (.WIM) file.

If you are using a retail image, this image needs to be system-prepared and generalized before you can boot into it. Because you cannot use BitLocker or the hibernate function on a VHD boot drive, booting from VHD is really meant for stationary computers in highly managed environments. VHD features are only in Windows 7 Enterprise and Ultimate.

There you have it: nine things you should know about Windows 7. Its new tools and features can make your job as an IT professional easier, if you take the time to learn it.